Customer support
FAQ - Questions and Answers
Answers to the most common questions about ordering, payment, delivery, privacy, and product information at OmniPharm.
01 How do I place an order?
Choose a product and package, add it to your cart, then open checkout. Enter your email and shipping address, select a payment method, and confirm the order.
02 What happens after I place my order?
We review the order details, wait for payment confirmation, prepare the package, and send a shipping confirmation when the parcel leaves the warehouse.
03 Which payment methods are available?
Available payment methods are shown during checkout. Depending on the order, card payment and bank transfer may be offered.
04 How much does shipping cost?
Shipping costs are shown before you confirm the order. Many products include standard delivery in the displayed price.
05 How long does delivery take?
Delivery time depends on the destination and warehouse. Most orders arrive within 5 to 21 business days after payment is received.
06 Can I cancel my order?
You can request cancellation while the order has not yet been processed or shipped. Contact support as soon as possible and include your order number.
07 Is my information kept private?
Checkout uses SSL encryption, and orders are handled discreetly. Personal data is used only to process payment, delivery, and support requests.
08 What if I do not receive confirmation emails?
Please check the spam or promotions folder first. If you still cannot find the email, contact support with the email address used for the order.
09 What is the difference between generic and brand-name medication?
A generic medicine contains the same active ingredient as the brand-name version, while the name, appearance, inactive ingredients, and price may differ.
10 Can I return medication?
For safety and regulatory reasons, medication usually cannot be returned after shipping. If a package is damaged or lost, contact support so we can review the case.